Back to Sales Toolkit
Sales Strategy

Retail Sales
Playbook

5-channel strategy for building KBC's on-trade and off-trade presence across Ireland.

5 Target Channels

Each channel has a different buyer, a different pitch, and a different close. Know your audience before you walk in the door.

01

Pubs & Bars Primary Channel

Target Venues

Traditional pubs, gastropubs, late-night bars

"Local craft that outsells imports — better margin, better story."
Key Products

Chapel Lane Lager (lager replacement), Railway Heist (Irish red fans), Low Voltage (session drinkers)

Ideal Setup

1–2 taps, minimum 3 kegs first order

Target: 20 accounts in 90 days
02

Hotels & Restaurants

Target Venues

4-star hotels, boutique hotels, upscale restaurants

"Elevate your drinks list with a genuine Kildare craft beer. Custom tap handles, staff training included."
Key Products

Full range — Electric Juice and Soldiers Island for craft-forward menus, Chapel Lane for broad appeal

Unique Offer

Custom beer for the hotel (contract brewing)

Target: 8 accounts in 90 days
03

Off-Licences & Bottle Shops

Target Venues

Independent off-licences, craft beer specialists

"Shelf-ready craft that sells itself — ambient storage, 12-month shelf life."
Key Products

Cases 24×330ml, mixed taster packs

Pricing

€48–55 per case, recommended retail €2.80–3.50/can

Target: 10 accounts in 90 days
04

Events & Festivals

Target

Food festivals, beer festivals, corporate events, weddings

"Premium craft beer service for your event — kegs, cups, and a branded bar."
Key Products

50L kegs for volume, branded cups and signage

Revenue Model

€5–6 per pint, higher margin than on-trade

Target: 5 events in 90 days
05

Corporate & Office

Target

Coworking spaces, tech offices, corporate hospitality

"Friday drinks sorted — monthly craft beer delivery for your team."
Key Products

Mixed cases, monthly subscription

Revenue Model

Recurring monthly order

Target: 3 accounts in 90 days

The Pitch — Step by Step

Every successful sale follows the same arc: preparation, presence, product, story, listen, offer, close. Never skip a step.

1

Research the venue — check what’s on tap, who the owner is, look at their social media.

Preparation
2

Walk in with product. ALWAYS bring beer — never pitch without samples.

Non-negotiable
3

Ask to speak to the owner/manager. Don’t pitch to bar staff.

4

Open: “I’m Barry from Kildare Brewing Company — we’re the local brewery here in Sallins. I brought you some beer to try.”

The opener
5

Pour/open samples. Let the beer do the talking.

6

While they taste: share the story — local, unfiltered, unpasteurised.

7

Ask: “What craft beers are you currently pouring?”

Discovery question
8

Listen. Understand their setup. This is where you learn what matters to them.

70/30 rule — listen more than you talk
9

Present the offer — reference the Grand Slam Offer tiers.

10

Close: “I can have kegs here Thursday. Which day works better?”

Assumptive close

Objection Handling

Every objection is a buying signal. They’re not saying no — they’re telling you what they need to hear to say yes.

Q

“We’re happy with what we have”

“That’s great — I’m not asking you to replace anything. Could I get just one tap for a 2-week trial? Chapel Lane sits beautifully alongside any lager. If your regulars don’t ask for it again, no hard feelings.”

Q

“Craft beer doesn’t sell here”

“I hear that a lot, and honestly, 5 years ago that was true. But Chapel Lane is a clean, sessionable 4.5% lager — it’s not a hoppy IPA that scares people off. It’s the craft version of what your regulars already drink.”

Q

“Your prices are too high”

“At €110 for a 30L keg and a €5.80 pour, you’re making 63% margin — that’s better than most macro lagers. And your customers pay the premium because it’s local and fresh.”

Q

“I don’t have tap space”

“What if we started with cans behind the bar? A case of 24 for €48, retail at €5 a can — that’s a solid margin with zero tap commitment.”

Q

“I need to think about it”

“Of course. Let me leave you these samples and a sell sheet. I’ll pop back Thursday to see what you thought. By the way, our first-order offer includes a free staff tasting — no commitment.”

Q

“We had a bad experience with craft before”

“I get that — inconsistency is a real problem with some craft breweries. That’s why we offer a 30-day buyback guarantee. If a keg doesn’t sell, I’ll take it back. We’re not here for one sale — we want to be your long-term local supplier.”

Visit Checklist

Use this for every single venue visit. Consistency wins accounts. Click to check off items as you complete them.

Before the Visit
Research the venue (Google, social media, check their current tap list)
Pack samples: 4 bottles/cans minimum (Chapel Lane + 1 other)
Bring sell sheets (5 copies)
Bring business cards
Check CRM for any previous contact
During the Visit
Ask for the owner/manager by name
Offer a sample immediately
Listen more than you talk (70/30 rule)
Note their current setup (number of taps, what brands, craft vs macro ratio)
Present the Grand Slam Offer
Get a commitment or a clear next step
Take a photo (venue front, tap area — for CRM)
After the Visit
Update CRM immediately (status, notes, next action date)
Send a WhatsApp or LinkedIn message within 24 hours
Follow up if no response within 5 days
If they ordered: confirm delivery date, prep POS materials

Weekly Targets & Cadence

Structure your week for maximum output. Every day has a purpose. No winging it.

Day Activity
Monday Plan the week: review CRM, confirm visits, check stock
Tuesday 4 venue visits (Dublin)
Wednesday 4 venue visits (Kildare / Naas / commuter belt)
Thursday Follow-ups: calls, WhatsApps, deliveries
Friday Content day: photos, social posts, LinkedIn updates

Weekly KPIs

8
New Venue Visits
4
Follow-Up Contacts
2
New First Orders
1
Delivery + Check-In
2
LinkedIn Posts

Follow-Up Cadence

Most deals close between the 3rd and 5th touch. If you stop at one, you’re leaving money on the table.

Day 0
Visit + leave samples
Day 1
WhatsApp: “Great meeting you yesterday…”
Day 5
Follow-up call or visit
Day 12
Email with sell sheet attached
Day 21
Drop in with new samples (different beer)
Day 30
Final follow-up — last chance before moving to quarterly touch